What Types of Information Do We Collect and How?
In order for you to make donations through the Sites, register with the Sites, or take certain other actions on the Sites , we may require you to provide us with applicable information that personally identifies you (“Personal Information”). Personal Information includes the following types of data:
Contact Data such as name, mailing address, e-mail address, and Fundheartly user-name, account number, and password
Financial Data such as your account or credit card number
Demographic Data such as your zip code, age, and gender
Company Data such as your business name, size, and business type
Activity Data such as your donation history, fundraising history, events attended, etc.
Social Media information such as friend lists, likes, photos, and other information
How do we collect Personal Information?
We collect Personal Information when you provide it to us, such as when you create an account, make a donation, create a campaign, enter a contest or sweepstakes, take other actions on the Sites, and at other times. We also collect Personal Information from social media sites and services when you use your social media account to log into the Sites or use the Sites to take other actions on social media, such as sharing or liking a fundraising campaign.
As is true of most websites, we automatically collect certain information when you visit our Sites. This information includes: (i) IP addresses, (ii) domain servers, (iii) types of computers accessing the Sites, (iv) types of web browsers used to access the Sites, (v) referring/exit pages, (vi) data about usage patterns throughout the Sites (e.g. click rates on different links etc.). Information of this type (“Traffic Data”) is anonymous information that does not personally identify you but is helpful for us to improve the business performance and user experience of the Sites.
How do we collect Traffic Data?
Is my Personal Information kept confidential?
Who has access to my Personal Information?
We do not share your Personal information with other business partners who assist us in performing core services related to the operation of the Sites (“Service Providers”).
Unless you donate anonymously, any organization you make a contribution to, or purchase from, through the Sites will have access to your Personal Information (except for your credit card number or other payment account information). If you make a donation or purchase through an individual fundraising page, then the person who created the fundraising page will also have access to your Personal Information (except for your credit card number or other payment account information). If you make a donation or purchase through an individual fundraising page associated with a fundraising team, or directly to a team fundraising page, then the person who created the team page will also have access to your Personal Information (again, except for your credit card number or other payment account information). You consent to the foregoing and agree that we are not responsible for how these organizations or persons handle your Personal Information. You should contact them directly for their privacy policies and data usage practices. From time to time, businesses or other entities will run campaigns to benefit charities through the Sites.
Please remember that after we disclose Personal Information to third parties, we can no longer control the use of such Personal Information. Accordingly, Fundheartly will not be liable for the acts or omissions of any third party.
How does Fundheartly use my Personal Information?
We use your information in a variety of ways to help us run the Sites, provide services to you, and communicate with you. Here are some examples of the ways we use your information:
• To facilitate the processing of a transaction between you and a third party
• To send you receipts
• To send you updates about the Sites
• To administer your account
• To respond to customer service inquiries
• To send marketing materials
• To improve our Sites and marketing efforts
What kinds of advertising and online tracking do we use?
Who has access to my payment information?
Fundheartly contracts with Service Providers to process all donations made through the Sites. Only the third party processors have access to your credit card number or other payment account information. We do not have access to your credit card number or other payment account information, nor do the organizations to whom you donate, or the people who create fundraising pages. Data handled by the third party processors is subject to theirs terms and privacy policies. Please contact us at the contact information below for any additional questions about your payment information and how payments are processed.
What other information is public?
The information you post on the Sites, event pages, campaign pages, personal fundraising pages, your profile, a charity profile, or other public pages on the Sites can be accessed by other people. You should exercise caution when deciding to share information on public pages. We cannot control who accesses shared information or how other parties will use that information.
What choices do I have?
It’s up to you whether or not you want to provide us with Personal Information. You can still visit the Sites without providing us with Personal information, but you will be unable to take certain actions without doing so.
How can I update or correct my Personal Information?
If you have registered (and therefore have an individual profile) you can update your information by clicking on “Account Settings” which is accessible at the top of your screen once you’ve logged in.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Sites, we cannot and do not guarantee the security of any information you transmit on or through the Sites, and you do so at your own risk.
Links To Other Websites
We understand the importance of protecting privacy especially where children are involved, and we are committed to doing so. Our Sites are for a general audience and are not targeted towards children. In order to protect the privacy of children, our Sites do not knowingly collect personal information from children under the age of 13 without prior parental consent. If your child has used the Sites and submitted Personal Information to us, please contact us and we will endeavor to remove that information from the Sites and our database.